At Green Lamb we aim to provide a returns policy that is easy free for you. This returns policy applies to full or partial returns. When you purchase online from greenlamb.com you have a statutory right to cancel your entire order up to 7 days after receiving your order: this is the cooling off period. In addition to this cooling off perior, Green Lamb offers a refund on items should you change your mind about any purchase made online within 28 days of despatch.Green Lamb products purchased from other stores:
GreenLamb.com can only accept returns purchased from this website. Unfortunately, we cannot accept return items purchased from other stores (online or physical stores).
Any item purchased from other stores (online or physical stores) will need to be returned to the store from which they were purchased. Please note GreenLamb.com cannot accept responsibility for any items returned to us that were not purchased from this website.
Refunds will be processed to the original payment card or payment method: if you do not have the original payment card we can offer you a credit note to use online for next puchase.
Please allow up to 28 working days for refunds to be processed. All returns must be accompanied with a copy of our returns form to facilitate us to process the refund promptly.
Please use the 'returns advice' letter provided with your order.
United Kingdom Returns:
Please contact a member of Green Lamb Customer Service Team at firstname.lastname@example.org. Please note that if you wish to return an item or exchange it, you are responsible for the cost of the carriage.
If the goods were damaged or you received the incorrect goods, we will arrange a collection for your return through our delivery courier DHL...(it is our policy to not refund the cost of postage so please avail of our collection through DHL if you are unable to send the parcel back yourself).
DHL will contact you to arrange a time and date that suits you for the collection. You must complete the Returns Form and put it in with the item(s) being returned. You can request a Returns Form from email@example.com
If you, the consumer, decide to cancel an order or if you decide to return the goods because you have changed your mind once you receive the goods, it is your duty to return the goods to us, in their original packet. You must bear the cost of return or if you refuse to return them we will charge you for the direct cost of recovery to us at Green Lamb.
We will only issue a replacement or refund once the original goods reach us at Green Lamb. We will examine the goods to ensure that they are not damaged by you.
If goods arrive to you faulty please contact us within 28 days of purchase at firstname.lastname@example.org . Please apply the above Refund/Returns Procedure.
Note: Any items that have been soiled and/or damaged by the consumer (including excessive odour of perfume/sprays or smoke) will not be refunded.
Contact us at: email@example.com if you have any concerns and we will handle your return with as little inconvenience to you as possible.
If you as the consumer request the addition of express delivery and subsequently decide to return the item, you will NOT be refunded the price of express delivery.
Consumers have a statutory duty to take reasonable care of the goods while in their possession.
If you the consumer decide to cancel an order, it is your duty to return the goods to us or make them available for collection, in their original packets.
You must bear the cost of return or if you refuse to return them we will charge you for the direct cost of recovery to us at Green Lamb.
We recommend you use a postal service that insures you for the value of the goods you are returning, for example recorded delivery from your local post office.
Consumers must return the goods to Green Lamb, if they cancel a contract under Distance Selling Regulations. As a consumer we advise that you return goods within 28 days of the date you received them.
You, the consumer must take reasonable care to ensure that Green Lamb receives the returned goods and that these goods are not damaged in transit. If goods returned to Green Lamb are damaged, we may have a claim against you (the consumer) for breach of this statutory duty.
CHRISTMAS RETURNS POLICY:
To help you with your Christmas shopping, We have extended our returns policy from December 1st to 60 days - think of it as an early Christmas present from us to you! Offer is available for all purchases until the 24th of December.